Support

The answer to most questions can be found here on this support page. If you can’t find it here – or if you just want to call and say “Hi”, then please don’t hesitate to contact us.

When you have a question or problem with most software programs, and you finally get through the voice mail system to someone, it’s more than likely someone in India or Pakistan or some other country. It’s also a good bet that they don’t know much more about the program than perhaps having read the manual. When you call Adjutant Workshop with a question or a problem, you are talking to me – the guy who wrote it. Now I won’t pretend that I always have all the answers without having to check and then get back with you, but I’m pretty confident that you won’t find better support anywhere for any other software. In addition, I don’t turn out the lights at 5:00. I work from an office in my home, so evenings and weekends are “fair game”. There is no guarantee that I’ll be there at any specific time, but voice mail is always returned – either later that evening (if you let me know how late is OK to return the call) or the next business day.

Click here for information about custom programming, database work, data importing/conversion, and web design.

Meeting State Requirements
Campaign ToolBox meets the state filing requirements for each state version. Some municipalities may have their own specific requirements that differ from the state requirements – Campaign ToolBox may or may not be able to meet those requirements. For example, the state of Florida, and most Florida counties are now using electronic filing. Some munitipalities are using the printed forms, including a revised version of the Other Distributions report. If you are required to use the newest version of the printed Other Distributions report, then you may need to manually create that report from a PDF file.

Who Should I Call?
If you have a legal question such as “What date should I use on this transaction?” or “How should I code this transaction?”, you should check with the state. If you have a question about uploading your file to the state web site or a question about your report after it has been uploaded, you should check with the state. For any other questions please contact us directly.

Creating PDF files of your printed reports
Campaign ToolBox no longer includes the capability of generating PDF format reports. If you need to generate PDF files of your printed reports, you should either get the full version of Adobe Acrobat, or a PDF utility program such as Perfect PDF Creator Essentials. This program sells for approximately $10 and can be purchased at your local Office Depot or downloaded directly from the publisher.

Stay up to date
Click on the SUBSCRIBE link to make sure you are notified of program updates.

Tech Support Documents
 

File Name Description
flquickref.pdf Quick Reference Guide – Florida
kyquickref.pdf Quick Reference Guide – Kentucky
paquickref.pdf Quick Reference Guide – Pennsylvania
ky_setup…pdf Setup Instructions – Kentucky only
setup…cd.pdf Setup Instructions – CD delivery
setup…web.pdf Setup Instructions – Web delivery
tn_001.pdf Uninstalling Campaign ToolBox
tn_003.pdf Copying program and data to a new computer
tn_004.pdf Installation errors, REGEDIT.EXE
tn_007.pdf Transferring a database file to another system
tn_008.pdf Problem installations
tn_009.pdf Database updates
tn_012.pdf Record linking problems
tn_013.pdf Notes on downloading software
tn_014.pdf Account balancing
tn_015.pdf Using Windows Explorer
tn_016.pdf Creating Mail Merge documents in MS Word using Campaign ToolBox
tn_017.pdf Recovering from a hard drive crash or other system disaster
tn_018.pdf Importing records into Campaign ToolBox
tn_019.pdf Installer runs instead of program
tn_020.pdf Amended reports – demographic information (Applies to FLORIDA ONLY)
tn_021.pdf Recovering a backup copy of the database
tn_022.pdf Registration Code does not match
tn_023.pdf Dummy Records for correcting cumulative amounts
tn_024.pdf Returning surplus contributions as pro-rata refunds
tn_025.pdf Electronic filing on a CD
tn_026.pdf Backing Up Your Program Data
tn_027.pdf Setup and Testing CTB Importer
tn_028.pdf Electronic Filing for Orange County, FL
tn_029.pdf Moving Your Program to a New Computer
tn_030.pdf Reports and the EFS File System
tn_031.pdf Electronic Filing Through a Different Computer
tn_032.pdf Update Runs but Version is Unchanged
tn_033.pdf Creating a Report for a Repeating Group of Contributions
tn_034.pdf Locating a “missing” database file
tn_035.pdf Creating an Export File
tn_036.pdf File Downloading Alternatives
tn_037.pdf Broward County, FL Report Filing
tn_039.pdf Error Tracking on the Florida EFS System
tn_040.pdf Adding New Report Codes
tn_041.pdf Database file access problems in Vista and Windows 7
tn_042.pdf OBSOLETE – See TN-058
tn_043.pdf Complete Uninstall/Reinstall
tn_044.pdf PayPal, Recording Contributions (Florida)
tn_045.pdf PAC End of Year and Balance Carried Forward (Kentucky)
tn_046.pdf Transitioning from Primary to General Elections (Kentucky)
tn_047.pdf Windows Compatibility Settings
tn_048.pdf Moving From XP Mode to direct Windows 7
tn_049.pdf FLORIDA – Change from CCE to PC
tn_050.pdf Creating a Tab-Delimited File for MUC Reports
tn_051.pdf Fix Error-75 File/Access Error
tn_052.pdf Change Report Codes – Florida program
tn_053.pdf Repeat a Group of Contributions
tn_054.pdf KY Amended Reports (DRAFT)
tn_055.pdf Fix Error 58 – File already exists
tn_056.pdf Using the web store
tn_057.pdf Fix Error-76 Path Not Found
tn_058.pdf Creating RED Records (Update 1)
tn_059.pdf Windows OS Errors

The following section applies to the Kentucky program

Installation and Setup

Tutorial (PDF) Adobe Flash Player (SWF) Windows Media Player (WMV)
Initial Program Setup (.pdf – 844 KB) Initial Setup.swf Initial Setup.wmv
How to Create a New Database (.pdf – 224 KB) Creating a New Database.swf Creating a New Database.wmv

Reports

Tutorial (PDF) Adobe Flash Player (SWF) Windows Media Player (WMV)
How to Create and Submit a Statutory Report (.pdf – 518 KB) Statutory Report.swf Creating a Statutory Report.wmv
How to Locate Your Data File (.pdf – 204 KB) Locating Your Data File.swf Locating Your Data File.wmv
How to Assume a Total Candidate Loan (.pdf – 98 KB) Assume Total Loan.swf Assume Total Loan.wmv
How to Assume a Partial Payment of a Candidate Loan (.pdf – 117 KB) Assume Partial Loan.swf Assume Partial Loan.wmv
How to Assume a Debt not Designated as a Loan (.pdf – 130 KB) Assume NonLoan.swf Assume NonLoan.wmv
How to Create an Electronic File Using the Export Feature (.pdf – 589 KB) Extract.wmv

Maintenance

Tutorial (PDF) Adobe Flash Player (SWF) Windows Media Player (WMV)
How to Apply Updates to Campaign ToolBox (.pdf – 164 KB) Applying Updates.swf Updating Campaign ToolBox.wmv
How to Backup Data and Files Using Campaign ToolBox (.pdf – 77 KB) Backing up Data files.swf Backing up Campaign Toolbox

Known Issues (including OS issues)

Operating System independent

  • Pennsylvania – Status: Next update
    The Campaign Start Date field on the Tools>Options form is not saved. This has been like this since at least 2012, and probably since the original release in 1998. This field is typically set when going through Initial Program Setup (Step 19 of 20), so if you need to change this, please go back through Initial Program Setup to change the Campaign Start Date. As a reminder, this field tells the program to ignore all records prior to this date.
  • Florida – Status: No changes planned
    Some of the printed reports do not reflect the latest changes to the Florida filing requirements. Since printed reports are no longer accepted by the state, and nearly all counties have gone to electronic filing, the printed reports will remain unchanged. You may find that you need to edit (White-Out and pen) some check boxes or other items. Some of the differences are related to ECOs, and other newer types of political entities found in section 4 of the Summary Report. In addition, the Other Distributions form DS-DE 14A has been changed to add a new column – if the agency you are reporting to requires it, you may need to complete that page manually. The latest PDF forms can be found on the Division of Elections web site here.

Windows XP and earlier

  • No known issues.

Windows 7 and above

  • Campaign ToolBox may need to have Compatibility Settings changed in order for it to run directly under Windows 7 or 8 system. These settings are program-specific and do not affect other programs on your system. How to change the Compatibility Settings are shown in Tech Note 047.
  • The program database file should be located in your My Documents folder rather than under the Program Files folder. With previous versions of Windows, My Documents would be the preferred location just for better organization. For Windows 7 and above, having the database file (default name is Campaign.mdb) inside the main program folder can make some operations a bit difficult and on some systems, can result in error messages. On most systems, this is not a problem and it works just fine; as a general rule though, it is always better to keep your data files under the My Documents folder.
  • Some drop-down lists can only be accessed by using your Tab key (or Shift-Tab to go in reverse order). If you use your mouse key to try clicking on those fields, Windows no longer recognizes that mouse click. You should develop the habit of always using your Tab key to move through the fields on the data entry forms. This issue began with Windows Vista.
  • The following Tech Notes apply mostly to Windows 10:
    tn_047.pdf – Windows Compatibility Settings
    tn_051.pdf – Fix Error-75 File/Access Error
    tn_055.pdf – Fix Error 58 – File already exists
    tn_057.pdf – Fix Error-76 Path Not Found