The answer to most questions can be found here on this support page. If you can’t find it here – or if you just want to call and say “Hi”, then please don’t hesitate to contact us.
When you have a question or problem with most software programs, and you finally get through the voice mail system to someone, it’s more than likely someone in India or Pakistan or some other country. It’s also a good bet that they don’t know much more about the program than perhaps having read the manual. When you call Adjutant Workshop with a question or a problem, you are talking to me – the guy who wrote it. Now I won’t pretend that I always have all the answers without having to check and then get back with you, but I’m pretty confident that you won’t find better support anywhere for any other software. In addition, I don’t turn out the lights at 5:00. I work from an office in my home, so evenings and weekends are “fair game”. There is no guarantee that I’ll be there at any specific time, but voice mail is always returned – either later that evening (if you let me know how late is OK to return the call) or the next business day.
Click here for information about custom programming, database work, data importing/conversion, and web design.
Meeting State Requirements
Campaign ToolBox meets the state filing requirements for each state version. Some municipalities may have their own specific requirements that differ from the state requirements – Campaign ToolBox may or may not be able to meet those requirements. For example, the state of Florida, and most Florida counties are now using electronic filing. Some munitipalities are using the printed forms, including a revised version of the Other Distributions report. If you are required to use the newest version of the printed Other Distributions report, then you may need to manually create that report from a PDF file.
Who Should I Call?
If you have a legal question such as “What date should I use on this transaction?” or “How should I code this transaction?”, you should check with the state. If you have a question about uploading your file to the state web site or a question about your report after it has been uploaded, you should check with the state. For any other questions please contact us directly.
Creating PDF files of your printed reports
Campaign ToolBox no longer includes the capability of generating PDF format reports. If you need to generate PDF files of your printed reports, you should either get the full version of Adobe Acrobat, or a PDF utility program such as Perfect PDF Creator Essentials. This program sells for approximately $10 and can be purchased at your local Office Depot or downloaded directly from the publisher.
Tech Support Documents
|flquickref.pdf||Quick Reference Guide – Florida|
|kyquickref.pdf||Quick Reference Guide – Kentucky|
|paquickref.pdf||Quick Reference Guide – Pennsylvania|
|ky_setup…pdf||Setup Instructions – Kentucky only|
|setup…cd.pdf||Setup Instructions – CD delivery|
|setup…web.pdf||Setup Instructions – Web delivery|
|tn_001.pdf||Uninstalling Campaign ToolBox|
|tn_003.pdf||Copying program and data to a new computer|
|tn_004.pdf||Installation errors, REGEDIT.EXE|
|tn_007.pdf||Transferring a database file to another system|
|tn_012.pdf||Record linking problems|
|tn_013.pdf||Notes on downloading software|
|tn_015.pdf||Using Windows Explorer|
|tn_016.pdf||Creating Mail Merge documents in MS Word using Campaign ToolBox|
|tn_017.pdf||Recovering from a hard drive crash or other system disaster|
|tn_018.pdf||Importing records into Campaign ToolBox
|tn_019.pdf||Installer runs instead of program|
|tn_020.pdf||Amended reports – demographic information (Applies to FLORIDA ONLY)|
|tn_021.pdf||Recovering a backup copy of the database|
|tn_022.pdf||Registration Code does not match|
|tn_023.pdf||Dummy Records for correcting cumulative amounts|
|tn_024.pdf||Returning surplus contributions as pro-rata refunds|
|tn_025.pdf||Electronic filing on a CD|
|tn_026.pdf||Backing Up Your Program Data|
|tn_027.pdf||Setup and Testing CTB Importer|
|tn_028.pdf||Electronic Filing for Orange County, FL|
|tn_029.pdf||Moving Your Program to a New Computer|
|tn_030.pdf||Reports and the EFS File System|
|tn_031.pdf||Electronic Filing Through a Different Computer|
|tn_032.pdf||Update Runs but Version is Unchanged|
|tn_033.pdf||Creating a Report for a Repeating Group of Contributions|
|tn_034.pdf||Locating a “missing” database file|
|tn_035.pdf||Creating an Export File|
|tn_036.pdf||File Downloading Alternatives|
|tn_037.pdf||Broward County, FL Report Filing|
|tn_039.pdf||Error Tracking on the Florida EFS System|
|tn_040.pdf||Adding New Report Codes|
|tn_041.pdf||Database file access problems in Vista and Windows 7|
|tn_042.pdf||OBSOLETE – See TN-058|
|tn_044.pdf||PayPal, Recording Contributions (Florida)|
|tn_045.pdf||PAC End of Year and Balance Carried Forward (Kentucky)|
|tn_046.pdf||Transitioning from Primary to General Elections (Kentucky)|
|tn_047.pdf||Windows Compatibility Settings|
|tn_048.pdf||Moving From XP Mode to direct Windows 7|
|tn_049.pdf||FLORIDA – Change from CCE to PC|
|tn_050.pdf||Creating a Tab-Delimited File for MUC Reports|
|tn_051.pdf||Fix Error-75 File/Access Error|
|tn_052.pdf||Change Report Codes – Florida program|
|tn_053.pdf||Repeat a Group of Contributions|
|tn_054.pdf||KY Amended Reports (DRAFT)|
|tn_055.pdf||Fix Error 58 – File already exists|
|tn_056.pdf||Using the web store|
|tn_057.pdf||Fix Error-76 Path Not Found|
|tn_058.pdf||Creating RED Records (Update 1)|
|tn_059.pdf||Windows OS Error 713|
|tn_060.pdf||Updating your program|
|tn_061.pdf||Installing your program (Fresh Install)|
The following section applies to the Kentucky program
Installation and Setup
|Tutorial (PDF)||Adobe Flash Player (SWF)||Windows Media Player (WMV)|
|Initial Program Setup (.pdf – 844 KB)||Initial Setup.swf||Initial Setup.wmv|
|How to Create a New Database (.pdf – 224 KB)||Creating a New Database.swf||Creating a New Database.wmv|
|Tutorial (PDF)||Adobe Flash Player (SWF)||Windows Media Player (WMV)|
|How to Apply Updates to Campaign ToolBox (.pdf – 164 KB)||Applying Updates.swf||Updating Campaign ToolBox.wmv|
|How to Backup Data and Files Using Campaign ToolBox (.pdf – 77 KB)||Backing up Data files.swf||Backing up Campaign Toolbox|
Known Issues (including OS issues)
Operating System independent
- Pennsylvania – Status: Next update
The Campaign Start Date field on the Tools>Options form is not saved. This has been like this since at least 2012, and probably since the original release in 1998. This field is typically set when going through Initial Program Setup (Step 19 of 20), so if you need to change this, please go back through Initial Program Setup to change the Campaign Start Date. As a reminder, this field tells the program to ignore all records prior to this date.
- Florida – Status: No changes planned
Some of the printed reports do not reflect the latest changes to the Florida filing requirements. Since printed reports are no longer accepted by the state, and nearly all counties have gone to electronic filing, the printed reports will remain unchanged. You may find that you need to edit (White-Out and pen) some check boxes or other items. Some of the differences are related to ECOs, and other newer types of political entities found in section 4 of the Summary Report. In addition, the Other Distributions form DS-DE 14A has been changed to add a new column – if the agency you are reporting to requires it, you may need to complete that page manually. The latest PDF forms can be found on the Division of Elections web site here.
Windows XP and earlier
- No known issues.
Windows 7 and above
- Campaign ToolBox may need to have Compatibility Settings changed in order for it to run under Windows 7 or above. These settings are program-specific and do not affect other programs on your system. How to change the Compatibility Settings are shown in Tech Note 047.
- The program database file should be located in your My Documents folder rather than under the Program Files folder. With previous versions of Windows, My Documents would be the preferred location just for better organization. For Windows 7 and above, having the database file (default name is Campaign.mdb) inside the main program folder can make some operations a bit difficult and on some systems, can result in error messages. On most systems, this is not a problem and it works just fine; as a general rule though, it is always better to keep your data files under the My Documents folder.
- Some drop-down lists can only be accessed by using your Tab key (or Shift-Tab to go in reverse order). If you use your mouse key to try clicking on those fields, Windows no longer recognizes that mouse click. You should develop the habit of always using your Tab key to move through the fields on the data entry forms. This issue began with Windows Vista.
- The following Tech Notes apply mostly to Windows 10:
tn_047.pdf – Windows Compatibility Settings
tn_051.pdf – Fix Error-75 File/Access Error
tn_055.pdf – Fix Error 58 – File already exists
tn_057.pdf – Fix Error-76 Path Not Found